Service Desk Analyst

Reed

Posted 6 days ago, valid for 11 days

Newcastle Upon Tyne, Northumberland NE19 2BG, England

£16,000 - £19,200 per annum

Part Time

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Sonic Summary

The position is for an IT Service Desk Analyst in Newcastle on a 3-month contract with a salary of £130-£150 per day, inside IR35.
The role involves providing 1st line support via telephone, email, and the ServiceNow ticketing system.
Candidates should have experience working in a busy IT Service Desk environment and be comfortable supporting various end users.
Key skills include IT service call management, remote service, Active Directory administration, and understanding of TCP/IP, DHCP, and DNS.
Interested applicants are encouraged to submit their updated CVs promptly, as interviews are scheduled for the following week with an immediate start date.

IT Service Desk AnalystNewcastle3 Month Contract

£130-£150 Per Day - INSIDE IR35

One of my clients’ is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment.

This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system.

You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users.

Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc.

Key Skills

• IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• IOS and android device setup and support• Microsoft Office 2010 and above• Printer Support• Fundamental desktop and troubleshooting

The Next Steps

If you are interested, please submit your updated CV ASAP. My client is looking to interview over the next week, with a start date set immediately afterwards.

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