Field Service Engineer Your key tasks and responsibilities will include:* To diagnose and fault find a range of EPoS equipment at remote sites as directed by assigned tickets, fixing, and replacing hardware as required.* Transporting hardware to and from customer locations as directed by assigned tickets.* Working in collaboration with the Helpdesk and clients to resolve tickets as required.* Assist in the design and build of tools and equipment.* Assist with the operation maintenance and repair of equipment.* Practice and always comply with safety standards.* Resolve systemic issues providing short, medium, and long-term solutions.* Assist in the installation, maintenance, and general support of systems.About youWe are seeking an individual with previous experience in a similar role who is looking for a challenge in a busy and growing business. Proficiency in problem-solving and the ability to work independently with a strong attention to detail are crucial. Additionally, excellent communication skills and a customer-focused mindset are essential as our customers are our top priority.Please note that possessing a full UK Driving Licence and being comfortable with driving long distances, as well as having previous experience with EPoS and other retail IT hardware, are requirements for this role.
Back to searchHybrid Engineer
Purple Placements
Posted 9 days ago, valid for 11 days
Newcastle Upon Tyne, Northumberland NE19 2BG, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- The Field Service Engineer role involves diagnosing and repairing EPoS equipment at remote sites based on assigned tickets, as well as transporting hardware to customer locations.
- The position requires collaboration with the Helpdesk and clients to resolve issues and assist in the design and maintenance of tools and equipment.
- Candidates should have previous experience in a similar role, with strong problem-solving skills and attention to detail.
- Excellent communication skills and a customer-focused mindset are essential, along with a full UK Driving Licence and experience with retail IT hardware.
- The role typically requires several years of relevant experience, and the salary is competitive, though not specified in the job description.
