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Sales Administrator

Michael Page Engineering & Manufacturing
Posted 13 hours ago, valid for 2 days
Location

Newcastle, Staffordshire ST5 5DX

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a UK-based fibre optic internet service provider, is seeking a Sales Administrator for their Sales Administration Team in the Midlands.
  • The role involves managing the customer sales journey from order to installation, focusing on retention and cancellation conversion.
  • Candidates should have scheduling experience in a fast-paced environment and be confident in liaising with customers.
  • The position offers a salary between £24,000 and £27,000 depending on experience, along with benefits such as private medical insurance and a pension plan.
  • Applicants are expected to have excellent organizational skills and the ability to work well under pressure, with a minimum of 1-2 years of relevant experience.

Our client is looking to recruit a Sales Administrator to work in our Sales Administration Team based in the Midlands

Client Details

Our client is a UK-based fibre optic internet service provider. With a focus on bringing the best digital connectivity to those living and working in communities across the UK, our roots, quite literally, are in fibre, with a clear mission to connect people to a better, fibre-enabled broadband experience.

Description

Our client is looking to recruit a Sales Administrator to work in our Sales Administration Team based in the Midlands Hub. Reporting to the Sales Administration Manager you will be responsible for the Customer Sales journey on Order to Installation Booking, Retentions, Cancellation conversion to customer.

Responsibilities:

  • Contact Customers post grace period who have placed and order but not scheduled an installation to all for efficient maximisation of the installation calendar
  • Manage retention and renewal of existing customer connections as contracts fall due for renewal to maximise forward cash flow.
  • Report on renewal rates and adhere to KPI's for conversion of existing contracts to new contract terms at target renewal rate.
  • Contact customers who have placed a cancellation vis the portal to check reason for cancellation and offer assistance if it is due to customer journey issues and try and secure the order and installation booking.
  • Participate in team meetings, training and activities
  • Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in scheduling procedures

Profile

Skills and Requirements:

  • Scheduling experience in a fast paced environment
  • Confident liaising with Customers
  • Fully conversant with Microsoft Office packages
  • A positive approach to work
  • Excellent organisation skills
  • The ability to work well under pressure
  • Be IT literate with good presentation skills
  • Developed negotiation, communication, and people management skill

Job Offer

  • Salary is £24,000 - £27,000 depending on experience
  • Private Medical Insurance
  • Health Cash Plan
  • Pension
  • 25 days annual leave + bank holidays
  • Keele University campus benefits (incl. discounted gym membership)

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.