Back to search
Our client is looking to recruit a Sales Administrator to work in our Sales Administration Team based in the Midlands
Client Details
Our client is a UK-based fibre optic internet service provider. With a focus on bringing the best digital connectivity to those living and working in communities across the UK, our roots, quite literally, are in fibre, with a clear mission to connect people to a better, fibre-enabled broadband experience.
Description
Our client is looking to recruit a Sales Administrator to work in our Sales Administration Team based in the Midlands Hub. Reporting to the Sales Administration Manager you will be responsible for the Customer Sales journey on Order to Installation Booking, Retentions, Cancellation conversion to customer.
Responsibilities:
- Contact Customers post grace period who have placed and order but not scheduled an installation to all for efficient maximisation of the installation calendar
- Manage retention and renewal of existing customer connections as contracts fall due for renewal to maximise forward cash flow.
- Report on renewal rates and adhere to KPI's for conversion of existing contracts to new contract terms at target renewal rate.
- Contact customers who have placed a cancellation vis the portal to check reason for cancellation and offer assistance if it is due to customer journey issues and try and secure the order and installation booking.
- Participate in team meetings, training and activities
- Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in scheduling procedures
Profile
Skills and Requirements:
- Scheduling experience in a fast paced environment
- Confident liaising with Customers
- Fully conversant with Microsoft Office packages
- A positive approach to work
- Excellent organisation skills
- The ability to work well under pressure
- Be IT literate with good presentation skills
- Developed negotiation, communication, and people management skill
Job Offer
- Salary is £24,000 - £27,000 depending on experience
- Private Medical Insurance
- Health Cash Plan
- Pension
- 25 days annual leave + bank holidays
- Keele University campus benefits (incl. discounted gym membership)
