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EPOS ENGINEER
This position is responsible for providing onsite service and support to customers.
The postholder will act as a mobile field service engineer on assigned open tickets to resolve customer affecting technical issues and preventative maintenance in a timely fashion, to maintain maximum customer satisfaction.
This role provides break-fix support 7 days a week between the hours of 8am and 8pm, with occasional requirements for pre-agreed work to be carried out outside of these hours. This is based on a 4 on 4 off shift pattern
Your key tasks and responsibilities will include:
- Cleaning and preventive maintenance of Automated Parcel Machines (APMS)
- Preventative maintenance, including inspection of Automated Parcel Machines (APMs) for visible damage/deficiencies, repair of broken protective wires on locker doors, checking camera and digital video recorder state and replacing/adjusting if needed etc.
- To diagnose and fault find a rang of EPoS equipment at remote sites as directed by assigned tickets, fixing and replacing hardware as required.
- Transporting hardware to and from customer locations as directed by assigned tickets. * Working in collaboration with the Helpdesk and clients to resolve tickets as required. * Assisting in the design and build of tools and equipment.
- Assisting with the operation maintenance and repair of equipment. * Practicing and always complying with safety standards.
- Resolving systemic issues providing short, medium, and long-term solutions. * Assisting in the installation, maintenance, and general support of systems.
About you We are seeking an individual with previous experience in a similar role who is looking for a challenge in a busy and growing business. Proficiency in problem-solving and the ability to work independently with a strong attention to detail are crucial.
Additionally, excellent communication skills and a customer-focused mindset are essential as our customers are our top priority.
Please note that possessing a full UK Driving Licence and being comfortable with driving long distances are requirements for this role. Previous experience with APMs, EPoS and other retail IT hardware, is essential
