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On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician. As an IT Support Technician, you will provide 1 st line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities:- Provide efficient and professional 1st line technical support to end-users.
- Manage and troubleshoot on-premise Microsoft-based systems, encompassing Windows Server, Active Directory, and Hyper-V.
- Handle Microsoft Office 365 tenancy admin tasks, including Exchange, SharePoint/OneDrive, Teams, and Security.
- Collaborate with colleagues to implement and maintain IT infrastructure solutions.
- Ideally, 1-2 years of experience in an IT support role.
- Hands-on expertise in Active Directory and Azure administration.
- Knowledge of networking principles and protocols.
- Familiarity with ticketing systems and IT service management tools.
- Familiarity with 3CX Voice over IP systems/technologies would be advantageous.
This is a great opportunity for an IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:
- A dynamic and collaborative work environment
- Opportunities for professional development and training.
