- Working together with the Loss Adjusters to provide admin assistance to ensure smooth running of high value and complex cases.
- Regular calls to customers to update them on the overall progress of their claim.
- Calls to Suppliers to chase progression on the claims.
- Producing invoices for the relevant stages of the claim.
- Updating Project Plans where applicable for the Adjuster
- Assisting with complaints, ensuring the Loss Adjuster achieves resolution, follow-up action and the Loss Adjuster has sent the relevant documentation to the correct parties.
- Good interpersonal and organisation skills essential.
- Previous experience in the Insurance Industry (preferably Household) highly desirable