Back to search
We seek 2 x experienced Customer Service persons who can join this small but very dedicated Customer Care team.Â
This as a fixed term 6 month contract and I am seeking 2 experienced customer services professionals to start ASAPÂ
You will be supporting UK and Internatioanl clients and your duties could include:Â
 Within a small and dedicated Customer Care team, you will be responsible for:
- Responding quickly and positively to customer enquiries, by telephone or email, always following up and exceeding customer expectations
- Processing customer purchase orders accurately and efficiently:
- Liaising with the customer to confirm availability, pricing, shipping details etc to ensure that their needs are met and exceeded.
- Collaborating internally with other departments regarding credit, stock, production lead times, shipping
- Taking credit card payments
- Raising proforma invoices
- Calculating freight costs
- Promptly communicating any changes to orders, both internally and externally: keeping customers fully updated with the progress of their orders.
- Working closely with our UK and International Business Development Managers to help to win new business, grow existing business and maximise profitability.
- Updating Sales Force CRM system with customer communications and information.
- Ensuring correct pricing information and customer details are logged on Syspro ERP system.
- Supporting the team with general administrative dutie
-
Knowledge/Experience
- Proven customer focus and service background
- Accurate data entry
- Liaison with various departments key to manufacturing processes
- Key account administration
Skills/Abilities
- Strong interpersonal / communication skills
- Confident and positive telephone manner (responding to calls from all over the world)
- Excellent organisation skills
- Accuracy and attention to detail
- Customer focused problem solving
- Computer literate – experience in using Microsoft Office, especially Word and Excel
-
Knowledge/Experience
