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About the Role:
We are seeking a motivated and detail-oriented Credit Control Specialist to join our team and play a crucial role in managing our accounts receivable. You will be responsible for ensuring timely collection of outstanding payments, minimizing bad debt, and maintaining healthy customer relationships.
Responsibilities:
- Review and analyze customer accounts to identify overdue payments and potential risks.
- Contact customers to follow up on outstanding invoices and request payment.
- Negotiate payment plans with customers when necessary.
- Maintain accurate records of customer payment history and communication.
- Resolve customer inquiries and disputes related to billing and payments.
- Identify and prevent potential bad debt situations.
- Prepare and send overdue payment notices and collection letters.
- Assist with the preparation of bad debt write-offs.
- Contribute to the development and implementation of credit policies and procedures.
- Maintain a professional and courteous demeanor when interacting with customers.
Qualifications:
- High school diploma or equivalent (Associate's degree in Finance or Accounting a plus).
- Minimum [X] years of experience in credit control or a related role.
- Strong understanding of credit and collection principles.
- Excellent communication and interpersonal skills.
- Ability to negotiate effectively and resolve disputes.
- Strong attention to detail and accuracy.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel).
Desired Skills:
- Experience with accounting software (e.g., QuickBooks, Xero).
- Knowledge of collection laws and regulations.
- Experience with debt collection agencies.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Gain valuable experience in credit management.
- Be part of a supportive and collaborative team.
- Continuous learning and development opportunities.
