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We are working with a provider of Social Housing who are recruiting a Repairs Planner/Scheduler .on a temporary basis This is an office based position with the working on a shift patterns includsing 8.30am-4.30pm and 10am - 6pm
This role provides planning and scheduling services to the Home Repairs department. It is a critical role ensuring that the organisation completes repairs on time, within budget, to a high standard and where possible on the first visit.
You will schedule works to make best use of resources, maximising productivity, and performance to achieve customer focused targets.
Duties will include:
- Providing administrative support to the Home Repairs department
- Working within the policies, criteria and timescales adopted by the organisation relating the scheduling of work (i.e. timescales for repairs, servicing, void turn-around, material distribution)
- Schedule and allocate resources to maximise productivity and performance, including daily monitoring of works in and out of target, liaising with customers and staff to ensure works are completed appropriately and that excellent service is provided.
- Respond to unexpected operational changes by redirecting resources or amending appointments, in consultation with the appropriate technical/trade supervisory staff keeping the customer informed.
- Ensure enquiries are dealt with during, or immediately following, the first contact with the customer.
- Responsibility for the production and maintenance of detailed records of works completed, whether manual or electronic, for example scheduling system, compliance testing and maintenance activities for Gas, Electrical and other specialist function, and where appropriate, ensuring that information is transferred to other business streams.
- Liaise with service managers/supervisors, contact, housing teams and other teams ensuring the service runs smoothly
- Other ad-hoc administrative tasks, such as raising Purchase Orders.
To apply for this position we are looking for someone:
- With experience of planning/scheduling operatives work - can understand how to plan an operative’s working day so that they can complete as many jobs as possible.
- Who can demonstrate how you have ensured customers repairs are completed right first time and to a high standard in a previous position.
- Who is passionate about delivering a service that is efficient and where possible right first time so that our customers have the best possible experience.
- Who is computer literate and understands a variety of systems and be able to understand and produce data to support compliance monitoring and measure performance against external benchmarks.
To apply for this position please submit your CV or contact the office and speak with Natasha Moore for more information
