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Helpdesk Operator

Facilitate Search Ltd
Posted 2 days ago, valid for a month
Location

Newton-Le-Willows, Merseyside WA12 8JP, England

Salary

£28,000 per annum

Contract type

Full Time

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Sonic Summary

info
  • The role of Client Response Operator offers a salary between £26,000 and £28,000.
  • Candidates are expected to have experience in a client-facing role, preferably with some background in maintenance coordination.
  • The position involves shift work between 7am and 7pm, with occasional weekend duties.
  • Key responsibilities include acting as the first point of contact for clients, scheduling maintenance, and running daily reports.
  • The company provides extensive training, opportunities for progression, and benefits such as healthcare and life insurance after a qualifying period.
The Role: Client Response Operator
Salary: £26,000 - £28,000
Location: Newton-le-willows

Package:
  • Shift work between 7am-7pm (0700-1600, 0800-1700, 1000-1900) with occasional weekend work
  • 25 Days holiday plus bank holidays.
  • Plenty of opportunity for progression.
  • Modern, comfortable offices with an endless supply of tea & coffee
  • Free parking but also accessible via public transport
  • Full training by a welcoming, supportive team
  • Various team socials with annual summer conference
  • Health care, life insurance and medical insurance available after a qualifying period.
The Role
  • Act as the first point of contact for the client to discuss maintenance issues within their property.
  • Using the inhouse system you will schedule and liaise with the appropriate engineer / contractor to ensure completion of all reported issues efficiently.
  • Run Daily reports on CAFM system.
  • When scheduling works you will be contractual aware of certain KPIs, SLAs etc.
  • Build strong internal and external relationships.
  • Follow up with customers to identify areas for improvement.
  • Protect the companys reputation by ensuring the company is always portrayed in a good light and carrying out any other reasonable duties deemed necessary to ensure the business can fulfil its moral and legal duties and obligations.

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.