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Account Manager Traffic Management
As the Account Manager, you will be part of a team who services one of our key account customers. On a day-to-day basis, you'll be dealing with a variety of people and a variety of queries.
The customer might want a quote for a one-off traffic management works, an upcoming project or tender, or have a query about an existing hire. Whatever the enquiry, we will look to you to provide a great service and deal with the request efficiently and effectively.
This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is organised, likes working in a fast-paced environment and is computer-literate (Excel/Word).
Responsibilities include
Successfully convert enquiries into orders and achieve revenue target.
Use the in-house system interactively to take orders, ensuring that availability is checked first, and hire rates are achieved.
Achieving monthly telesales calls set by the company.
Using your product knowledge, you will provide the customer with the best options.
Deal with customer enquiries in a professional and polite manner
Ensure the accuracy of orders entered onto the in-house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
Build strong and helpful relationships with colleagues in other depots/departments.
The ideal candidate will have
Previous experience in a busy customer service and/or sales role.
Experience in a traffic management is advantageous
Excellent customer service and relationship management skill
Good organisational skills with the ability to multitask and prioritise deadlines
Good knowledge of MS Office including Word and Excel
This is a new role with and could evolve into leading an internal team.
Go Traffic Management at a glance
Go Traffic Management has been serving traffic management solutions to clients since 2008, and are now one of the UKs largest traffic management providers. Our services are delivered from our 22 regional depots, through our dedicated team of 200 employees and support network of approved suppliers.
At Go Traffic Management, we have a reputation for providing clients with extensive, well-planned, and expertly delivered solutions for projects and schemes of all sizes. We pride ourselves in meeting (and often exceeding) clients expectations in a professional and cost-effective manner, which is a strategy that has resulted in our long-standing working relationships with clients, partners, and stakeholders.
Be: SAFE - Go Traffic Management
Our Be: SAFE campaign actively encourages our workforce to work safely and avoid unsafe acts and conditions by following four basic rules.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find on our website.
