Customer Account Manager

Are you a Hire Controller, Internal Sales or Customer Service professional ready for a new challenge?

Hi Vis Hire, Specialist Recruiters for the Hire industry currently has an excellent opportunity for a Customer Account Manager be based within one of our key customer’s premises in Newton Le Willows. Working for a well-respected Hire and Sales company with an excellent reputation for product innovation and eco-friendly site solutions, your role is to manage the business transactions between the customer and my client, ensuring an excellent service is provided and the ongoing business relationship with both parties is strengthened.

You will be responsible for building great rapport with your customers, managing customer calls, from initial enquiry through to delivery of equipment, alongside completing all administrative tasks, ensuring all orders are input into the system accurately and queries are resolved efficiently. It is important that you understand the customers' needs by asking relevant questions and use the opportunity to upsell, or uncover future plans. 

The ideal candidate should have:

• A background in customer service or internal sales - ideally within the hire industry
• Experience of dealing with customers in a busy environment and the ability to work effectively under pressure
• Excellent communication skills – both telephone and face to face, with the ability to develop relationships with both internal and external customers
• Great admin skills with strong attention to detail. 
• Good level of IT literacy

You will be rewarded with an exciting role where you are responsible for your own success, a competitive salary and a bonus based on growth in hire revenue.