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- Salary: £11.61 - £12.21 per hour
- Location: Newtown
- Job Type: Temp to Perm
We are excited to offer the opportunity to join a prestigious manufacturing company as a Customer Service Coordinator. This role is crucial in being the first point of contact for our customers and visitors, whether face-to-face, via telephone, or email. You will manage daily orders and customer queries, ensuring a professional and courteous relationship is maintained at all times.
Day-to-day of the role:- Manage and enter daily orders, sending them to the warehouse for dispatch.
- Handle customer order queries and follow up according to the set KPIs.
- Manage, update and communicate delivery schedules to all relevant customers.
- Log customer queries into the system and manage the processing of all sampling badges.
- Ensure compliance with regulations for the sale of goods
- Compile and maintain records and documents as directed
- Perform general administrative duties and support other team members within your role.
- Proficiency in Microsoft Office Suite (MS Word, PowerPoint, Excel, Outlook).
- Experience in customer service within a manufacturing or similar environment.
- Strong organizational skills and the ability to manage multiple tasks.
- Excellent communication skills and the ability to maintain professional relationships.
- Ability to navigate and use company-specific systems effectively.
- Competitive hourly rate.
- Opportunity for permanent employment.
- Supportive team environment.
- Continuous professional development and training.
To apply for this Customer Service Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
