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Receptionist
My client based in Newtownabbey, is currently seeking a temporary receptionist.
This is a temporary ongoing position.
Working hours: Monday to Friday 1pm-5pm
Hourly rate: £12
Job Role:
As Receptionist, you will be the first point of contact for all visitors and staff, handling both internal and external switchboard calls for the company, ensuring first class customer service.
Essential Criteria:
- Previous experience within a similar role and ability to work with office equipment
- IT proficient with the use of Microsoft Office (Word, Excel, and Outlook) or similar applications
- Thorough knowledge of all relevant telephone management software
- Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels
- Ability to work on your own initiative as well as part of a team
- Ability to manage and prioritise a busy workload adhering to tight deadlines
Main Duties and Responsibilities:
- To meet and greet visitors to the reception area
- Ensure meeting rooms and the reception area are kept in order, liaising with facilities associates, if required
- Ensure visitors are welcomed, provided with refreshment or facilities for their comfort and signed in
- Ensure all visitors are collected from Reception in a timely manner
- To be aware of the importance of answering the telephone as the first point of contact and to provide consistently high levels of customer service
- Provide accurate routing of calls to appropriate departments/persons, or dealing with their enquiries as necessary
- Copy and scan documentation as required
- Meeting Room diary management
- Answer, screen, and redirect telephone enquiries
- Provision of administrative support
- Sort out incoming post and delivery to relevant teams
- Collect and prepare outgoing post to be with the courier by deadline
