Receptionist

My client specialises within providing training and guidance on assisting and approving customers strength/fitness and movement. Based in Belfast, they are currently seeking an experienced Receptionist to join their team.

This is a Full-Time, Permanent Position.

Working Hours: 8.30am-4.30pm or 12pm-8pm (Ability to work 2 evenings per week until 8pm).

With a salary of £24,000 per annum (dependent on experience).

Job Role:

You will be the first point of contact for all clients upon arrival, providing first class customer service through consistent communication.

Essential Criteria:

1 years Reception experience.
Demonstrable customer service experience.
IT proficient with working knowledge of using IT systems.
Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
Ability to manage and prioritise a busy workload.
Ability to work as part of a team as well as on your own initiative.

Main Duties and Responsibilities:

Communicate with potential and current patients on the phone in a way that they can confidently make the right decision about choosing a provider
Ensure the target numbers, for new patients, new members, total appointments are achieved and create action plan to achieve and maintain these targets
Ensure that patients have a high-quality experience with us from the first warm welcome to payment through to follow up
Maintain a clean and attractive environment and professional image that upholds our reputation as one of the top clinics
Communicate the value of our service with the fee/price that the patient/member will need to pay to access it
Weekly analysis and action plans using our key metrics and communicated effectively through the team with appropriate delegation and accountability
Provide a high level of customer care that will cause patients/members to want to come back frequently for other services
Participate in, contribute to, and help to develop the in-house educational training program that is provided to all administration staff
Systemise administrative tasks and uphold standards throughout the clinic across the team
Reviewing outgoings, expenses and day to day running costs of the business to ensure it is profitable and being run efficiently - Gas, electric, supplies, software, man hours
Increase attendance by signing up prospective members for trial months, converting trialists into full paying members and helping patients transition into members