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A major manufacturing company are looking for anew team member to join their customer service function focusing on providing the best service possible to their clients. Fully office based in Normanton, this is an exciting opportunity for a confident individual with excellent communication skills to wanting to work at an established business. There is progression for the right candidate.
You will be supporting end users, service providers, engineers, retailers, distributors and clients of the business. You will be vital to the efficiency of the company, providing a level of support that enhances the brand and exceeds customer expectations.
You will be switched on and able to communicate at all levels, willing to learn and eager to grow.
Fully office based, Monday to Friday 8-5
Salary: 25,396 - 28,000 DoE
The Role:
Provide customer support for end users, retailers and distributors of group products sold in the UK, progressing to account management if desired
Provide support to service providers and engineers when engaged on repairs on our products.
Carry out day to day tasks as required to complete company procedures set up by senior management.
Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible.
Ensure that the volume of open jobs (repairs) is kept to a minimum.
Ordering of spare parts & monitoring or back orders to ensure repairs can be carried out on time.
Generate service calls on company repair management system.
Assist with the sale of spare parts and provide advice as and when required.
Liaise with Warehouse staff to ensure deliveries are carried out when requested. Provide senior management with repair feedback when requested.
Assist with internal office projects as an when required
Deal with ad hoc assignments from time to time.
Play a part in the success of the business.
. Using Amazon, Ebay and Shopify
What we are looking for:
Excellent communication skills.
Ability to work effectively with others at all levels.
Good numerical skills.
Ability to problem solve.
Team player.
Click Apply today or call our office on (phone number removed) for more information.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
