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We have an exciting opportunity for one of our clients, based in Normanton, to join their existing small Customer Service team. This role will be fast paced, and two days will never be the same, but it will be very rewarding as a result. As a Customer Service Advisor, you will be the first point of contact for our customers, handling enquiries, processing orders and resolving issues efficiently. You’ll play a key role in ensuring a smooth and positive customer experience across multiple platforms.
Working hours are Monday to Thursday 8:30 - 5pm, Friday 8:30 - 4pm.
Key Responsibilities:
- Responding to customer enquiries via phone, email.
- Processing orders and handling returns efficiently.
- Managing customer queries and tickets.
- Using CRM to track orders, stock levels, and shipping updates.
- Assisting with general administrative tasks to support the sales and marketing team.
- Providing product advice
- Collaborating with internal teams to ensure customer satisfaction.
Key Skills & Experience:
- Previous experience in a customer service role.
- Strong communication and problem-solving skills.
- Strong knowledge of CRM and inventory management systems.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and general IT skills is a must.
- Shopify experience is a plus but not required.
- A positive attitude and a passion for great customer service.
