Technical Sales Administrator

Baltic Recruitment are delighted to be supporting OsecoElfab, a global manufacturer of customised rupture discs and explosion vents with their search for a Technical Sales Administrator.

Overall Purpose:

• Provide timely and accurate order entry information to appropriate OsecoElfab departments to ensure customer satisfaction with regards to required product and delivery specifications.
• Direct interaction with new and existing customers and representatives through inbound and outbound calls to ensure quality customer service by providing technical information, pricing, and availability.

Key Duties:

• Input orders to the ERP (Dynamics 365) system in a timely manner.
• Dealing with customer emails and calls facilitating sales order processing.
• Resolve customer and representative issues with stuck orders.
• Ensure that purchase orders received are correct and match any quotation sent.
• Handling inbound customer and representative sales calls.
• Liaise with customers and the finance department to obtain required missing information to process orders.
• Basic RMA/Handoff and customer complaint administration.
• Order inbox triage.
• New customer set up.
• Use of the Part Configurator.
• Liaise across internal departments to ensure customers' needs are met.
• Support the external sales function.
• Support the wider team functions and carry out other tasks where required.
• Improve processes to increase operational excellence within the Technical Sales arena.
• Act as liaison between customers and other OsecoElfab departments, ensuring accurate and timely relay of information to achieve and maintain the highest level of customer satisfaction.

Key Skills & Experience Required:

• Positive and enthusiastic with effective interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Ability to manage and prioritise multiple tasks and projects.
• Appetite for continuous learning/improvement.
• Clear, articulate communication skills both oral and written, including telephone manner.
• Excellent administrative and organisational skills.
• Team player who can work cross-functionally and at different levels across the organisation.
• Desirable but not essential - knowledge of a CRM system and business system e.g. SAP, Epicor, Oracle, Dynamics 365.
• Ability to deliver excellent customer service to all stakeholders.
• Attention to detail.
• Good knowledge of MS Office tools including Excel, Word, PowerPoint and Outlook.
• Experience of working with IT systems.
• Experience of customer focused activities.

The Package:

• £26,000 - £28,000 per annum.
• Day shift role, Monday-Friday(Office based).
• Company pension scheme.
• Bonus potential.
• Private Healthcare.
• Additional benefits.