Baltic Recruitment are delighted to be supporting OsecoElfab, a global manufacturer of customised rupture discs and explosion vents with their search for a Technical Sales Administrator.

Overall Purpose:

In this role, you will support the Sales team by managing administrative tasks, coordinating customer inquiries, and providing technical information on our rupture disc products.
You will act as a liaison between the sales, engineering, and production teams, ensuring smooth communication and efficient processing of sales orders.

Key Duties:

Input orders to the ERP (Dynamics 365) system in a timely manner.
Dealing with customer emails and calls facilitating sales order processing.
Resolve customer and representative issues with stuck orders.
Ensure that purchase orders received are correct and match any quotation sent.
Handling inbound customer and representative sales calls.
Liaise with customers and the finance department to obtain required missing information to process orders.
Basic RMA/Handoff and customer complaint administration.
Order inbox triage.
New customer set up.
Use of the Part Configurator.
Liaise across internal departments to ensure customers' needs are met.
Support the external sales function.
Support the wider team functions and carry out other tasks where required.
Improve processes to increase operational excellence within the Technical Sales arena.
Act as liaison between customers and other OsecoElfab departments, ensuring accurate and timely relay of information to achieve and maintain the highest level of customer satisfaction.

Key Skills & Experience Required:

Technical Proficiency: Ability to understand and communicate technical details of rupture disc products to customers, ensuring accurate information and smooth sales processes.
Strong Communication Skills: Capable of interfacing effectively with internal teams and external customers, providing timely updates and resolving inquiries.
Organizational Skills: Excellent at managing multiple sales-related tasks, including order tracking, customer quotes, and document handling, ensuring all processes are completed efficiently.
Customer-Focused: A proactive approach to addressing customer needs, inquiries, and ensuring satisfaction throughout the sales process.
Attention to Detail: Meticulous in handling sales orders, ensuring data accuracy, correct specifications, and adherence to delivery schedules.
Team Collaboration: Works well with sales, engineering, and production teams to provide customers with technical support and ensure smooth workflow.
Problem-Solving Abilities: Capable of handling technical questions and addressing challenges that may arise during the sales process.

The Package:

£26,000 - 30,000 per annum depending on experience + 6% bonus potential.
Day shift role, Monday-Friday. Once fully trained a hybrid working model will be introduced 1-2 days working from home.
Company pension scheme.
Private Healthcare.
Additional benefits.