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Responsibilities:
- Attend customer sites as scheduled by the Customer Service Team Leader to meet the commitments of the Department.
- Conducting routine inspections and maintenance on various systems.
- Diagnosing and repairing equipment malfunctions.
- Follow predefined procedures and guidelines to ensure continued safe/efficient operation of company products.
- Work with other team members on installation, commissioning and training projects.
- Keeping detailed records of service visits and equipment maintenance.
- Communicate clearly and accurately with office teams (Customer Service and Helpdesk) in order to effectively contribute to the attainment of the Departments objectives.
- Develop relationships with customers to ensure the ongoing promotion of the Technical Service Department and product range.
- Manage and maintain tools, parts and equipment provided by company in line with agreed procedures and standards.
- Proactively participate in their own training and development process. Work in conjunction with the Line Management and Training Manager to identify and action training requirements.
- Put forward ideas and assist in the development of standards and procedures to assist in the overall progression of the department and company.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service skills.
- A valid driver's license and reliable transportation.
- Relevant certifications and qualifications are a plus.
- Candidates for this role do not require any specific engineering experience, but they do need to be highly driven and be able to work methodically and precisely.
- Annual Bonus Scheme - Eligible after 1 year service.
- Annual Leave - 20 days, increases to max of 30 on time served system.
- Sick Pay Scheme - Once probation is passed.
- Workplace Pension - Once probation is passed.
- Life Assurance.
