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- Identify business requirements and develop solutions that address business challenges and opportunities.
- Oversee the full program lifecycle, working with global and regional stakeholders to enhance card portfolios across multiple markets.
- Lead the digital transformation of card products, ensuring alignment with strategic objectives.
- Analyze and optimize cards issuance, authorization journeys, and secured lending processes.
- Support collections and recoveries for Cards and Loans.
- Contribute to Digital Credit Lending, Underwriting, and Appraisals.
- Drive Digital Payments initiatives, including UPI, BBPS, Payment Gateways, and Card Payments.
- Conduct feasibility studies, business case development, and operational design to support change initiatives.
- Collaborate with stakeholders to ensure solutions meet expectations and add business value.
- Provide reports on project progress, ensuring timely and budget-conscious delivery.
- Support change management efforts, ensuring successful implementation and adoption of solutions.
- 10+ years of experience as a Business Analyst, with extensive experience in the Cards & Payments domain.
- Proven expertise in leading transformative projects within financial services, specifically in card products and payment systems.
- Strong understanding of card products, payment ecosystems, regulatory requirements, and customer experience management across multiple markets.
- Hands-on experience with ETHIX Core Banking Products, covering Branch, Finance, Credit, and PCD.
- Proficiency in problem analysis, business process optimization, and digital transformation strategies.
- Excellent leadership skills, with experience managing regional or multi-market operations.
- Strong communication and stakeholder management skills, with the ability to engage and influence at all levels.
- Experience with CRM systems, data analytics platforms, and automation tools relevant to card products.
- Willingness to travel as required for regional initiatives and stakeholder engagement.
