- Monitoring performance and service metrics
- Coordinating internal teams to ensure external clients quality service levels and expectations are being met
- Meeting with customers to perform Service Reviews
- Understanding your clients and being their voice
- Client-focused mindset and an exceptional drive to exceeding client expectations
- Exceptional communication and interpersonal skills, both written and verbal, with the ability to communicate complex technical concepts or issues to both technical and non-technical stakeholders
- Good IT background gained from an equivalent role or similar
- Demonstrable understanding of service operations
- Strong problem-solving and decision-making abilities, with an operational and technical problem-solving orientation.