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Inbound Insurance Sales and Service Consultant
Salary: £27,711 (Plus yearly company bonus)
Hours: Full time - Monday to Friday (1 Saturday in 3)
Hybrid: - 1 day a week in the office
The role:
- take inbound service calls to support existing customers with post-sales support, including policy changes, cancellations and general queries
- take inbound sales calls from prospective customers who have generated quotations, either from one of our partners, a comparison website, or directly from our website
- take inbound renewals calls from existing customers, supporting them in a range of insurance policy renewals
- follow sales, customer services, and renewals processes through to completion, making sure card payment details and Direct Debits are completed accurately
- follow all compliance and quality standards, including FCA regulations and GDPR
Desirable experience
- experienced in financial services or business insurance, and telephone customer services
- highly motivated and passionate about sales and customer services
- able to deal with different customer concerns, questions, and objections while ensuring all interactions result in a positive experience for the custom
- highly resilient and able to maintain attention to detail and focus while working independently
- adaptable, willing to learn, and open to change, understanding that processes and products will evolve
- strong in active listening, with the ability to recognise and understand customer needs
- computer literate with the ability to multitask across systems
Benefits
- A competitive salary that reflects your experience, our pay policy and the market we’re in from your first day
- We match what you put into your pension up to five per cent
- Smart Health services including unlimited access to a 24/7 virtual GP
- A flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership
- Life assurance of four times your basic salary
- A generous holiday entitlement of 25 days annual leave, plus bank holidays, and an extra day of holiday every two years to use however you wish
- A health cash plan reimburses your everyday medical expenses (with the opportunity to increase the level of your plan in your flexible benefits)
