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Inbound Sales Advisor

Reed
Posted 2 days ago, valid for a month
Location

Northampton, Northamptonshire NN4 7EE, England

Salary

£27,711 per annum

Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Inbound Insurance Sales and Service Consultant position offers a salary of £27,711 plus an annual company bonus.
  • Candidates should have experience in financial services or business insurance and telephone customer services.
  • The role involves handling inbound calls for service support, sales inquiries, and policy renewals, ensuring compliance with FCA regulations and GDPR.
  • The position is full-time, Monday to Friday, with one Saturday every three weeks, and includes a hybrid work model requiring one day in the office each week.
  • Benefits include a competitive salary, pension matching, health services, flexible benefits, life assurance, and 25 days of annual leave plus bank holidays.

Inbound Insurance Sales and Service Consultant

Salary: £27,711 (Plus yearly company bonus)

Hours: Full time - Monday to Friday (1 Saturday in 3)

Hybrid: - 1 day a week in the office

The role:

  • take inbound service calls to support existing customers with post-sales support, including policy changes, cancellations and general queries
  • take inbound sales calls from prospective customers who have generated quotations, either from one of our partners, a comparison website, or directly from our website
  • take inbound renewals calls from existing customers, supporting them in a range of insurance policy renewals
  • follow sales, customer services, and renewals processes through to completion, making sure card payment details and Direct Debits are completed accurately
  • follow all compliance and quality standards, including FCA regulations and GDPR

Desirable experience

  • experienced in financial services or business insurance, and telephone customer services
  • highly motivated and passionate about sales and customer services
  • able to deal with different customer concerns, questions, and objections while ensuring all interactions result in a positive experience for the custom
  • highly resilient and able to maintain attention to detail and focus while working independently
  • adaptable, willing to learn, and open to change, understanding that processes and products will evolve
  • strong in active listening, with the ability to recognise and understand customer needs
  • computer literate with the ability to multitask across systems

Benefits

  • A competitive salary that reflects your experience, our pay policy and the market we’re in from your first day
  • We match what you put into your pension up to five per cent
  • Smart Health services including unlimited access to a 24/7 virtual GP
  • A flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership
  • Life assurance of four times your basic salary
  • A generous holiday entitlement of 25 days annual leave, plus bank holidays, and an extra day of holiday every two years to use however you wish
  • A health cash plan reimburses your everyday medical expenses (with the opportunity to increase the level of your plan in your flexible benefits)

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.