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Junior IT Service Desk Analyst

Summit Recruiters
Posted 13 hours ago, valid for a month
Location

Northampton, Northamptonshire NN1 1UB, England

Salary

£22,500 - £25,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Junior IT Service Desk Analyst position is ideal for an enthusiastic individual looking to enhance their skills in a fast-paced environment.
  • Candidates should have a bachelor's degree in Information Technology or a related field, along with proven experience in an IT service desk or similar role.
  • The role offers a highly competitive salary and benefits, including 25 days of holiday that increase with service.
  • Key responsibilities include providing technical support, logging incidents, and collaborating with IT teams on cross-functional projects.
  • Successful applicants will be customer-focused, possess strong problem-solving skills, and be adaptable to changing technologies.

Are you an enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local area? Look no further this is the role for you.

Work place:My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk Analyst to assist and collaborate in cross-fuctional projects as well as the day to day functions of a busy service desk.

Overview:As a Junior IT Service Desk Analyst, you'll play a pivotal role in ensuring smooth operations of our service desk, focusing on incident management and enhancing service delivery. Your technical expertise and dedication will be crucial in resolving user issues promptly and maintaining high satisfaction levels.

Responsibilities:

  • Provide technical support to users via various channels, resolving issues and escalating when necessary.
  • Log and track incidents, ensuring accurate documentation and timely resolution.
  • Process user requests within established SLAs, maintaining precise records.
  • Analyse recurring issues, collaborating with IT teams to implement permanent solutions.
  • Communicate effectively with users, providing guidance and updates on incidents.
  • Manage hardware and software assets, coordinating with procurement teams.
  • Update documentation and contribute to knowledge base articles.
  • Identify opportunities for process improvement and automation.
  • Deliver exceptional customer service, exceeding user expectations.
  • Collaborate with IT teams and participate in cross-functional projects.

Qualifications:

  • Bachelor's degree in Information Technology or related field (certifications a plus).
  • Proven experience in IT service desk or similar role.
  • Strong understanding of service desk principles and incident management.
  • Proficient in troubleshooting hardware, software, and networking issues.
  • Familiarity with IT service management frameworks (e.g., ITIL).
  • Excellent communication and problem-solving skills.
  • Customer-focused with the ability to work in a fast-paced environment.
  • Team player with attention to detail and adaptability to changing technologies.

Benefits:

  • Highly competitive salary and package.
  • Opportunity for career development and progression.
  • Full training provided
  • Respectful and supportive work environment.
  • Free parking
  • Excellent pension + other financial benefits
  • 25 days holiday rising with with service

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.