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Are you open and friendly, cant resist keeping things organised and running like clockwork? If so, we need you to look after us, our clients, and their pets!
Are you the kind of person who:
- Can successfully lead a team to deliver great customer service, and has excellent communication skills?
- Takes Pride in making customers happy and ensuring their needs are met. Being able to listen effectively and provide an excellent customer journey?
- Being able to adapt to a fast-paced environment and support your team?
- Great at solving customer problems and finding solutions to all their queries?
- Has Strong organisational skill and forward planning?
- Has a keen eye detail, to get it right first time?
- Can identify problems before they arise and intervene to prevent them?
- Knows how to deal with an emergency and keep calm to lead by example?
- Loves working in a fast-paced environment?
About us:
We are a friendly large team who enjoy a close relationship with our clients. We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible. Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your role will play a key part in identifying new ways of working and supporting the practice and the team to overcome any day-to-day challenges.
Your great client service during a clients visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. The successful candidate will assist with the day-to-day organisation and management of our reception team, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward
This position is full time role, 40 hours per week, Monday to Friday, 1 in 4 weekend cover may be required
Your key responsibilities: overview
- Leading the non-clinical team in daily tasks, promoting wellbeing and being a general support to colleagues.
- Greeting our clients, making them feel at home and comfortable, and promoting the services we offer reviewing the customer journey to improve the standards
- Keeping all documents filed correctly on RX WORKS
- Following appointment booking protocols ,Diary Management to ensure the clinics are running efficiency and meeting customer demand
- Liaising with colleagues at our support office by email and telephone
- Ensuring the reception area is kept organised and clean
- Cashing up each day
- Stock management
- Handling insurance claim forms
- Ensure all data is up to date and correct by the end of each day
- Dealing with customer complaints
- Upskilling and coaching the team
- On-boarding new team member
- Managing one to one with your team development plans and end of year reviews
Benefits:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. Gym membership. Private health care packages. Birthday holiday entitlement. and many more
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, wed love to hear from you.
Location: NN5 5JW
Pets just see people. They arent biased and they dont discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience dont perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
