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Customer Service Administrator
Salary: £11.44 per hour/ £22,308 per annum
Shift pattern: Monday Friday (37.5 hours per week) weekly rotational shifts: 8am 4pm/ 9am 5pm.
Office based in Northampton, Brackmills
Temporary Permanent
Match Recruitment are recruiting on behalf of their client based in Northampton. Youll be joining a well established organisation with multiple departments and routes to progression. Youll be working at their smart Head Office based in Brackmills, this role will be full time office based.
Summary of role:
Our client works with the NHS and facilitate the delivery of medication directly to their patients (UK residents) doors. Alongside this service, they offer additional support to those patients that need extra help administering their medication. This is where this department comes in; our client has field based Nurses that are based across the UK. Youll call new patients (customers) joining our client that need their first delivery. Youll then pass onto the field based nurses that will make contact with the patient to arrange the subsequent training visit.
It's important to know youll spend a lot of your day on the telephone calling their patients (who are expecting the call) to book their first delivery. This could be any type of medication theyve been prescribed by their local GP.
Other responsibilities youll have will be working with the existing team to manage nurse referrals and ensure allocation to the correct nurse (based on location, skills sets and availability to treat on the right day).
Whilst this is customer service based, youll also have administration responsibilities such as responding to emails, updating their CRM system, completing reports and various data entry tasks.
Whats needed to be considered for this role:
Ideally previous telephone experience within an office based role - you'll be spending at least half of your day on the telephone speaking with customers (B2C)
Must have good I.T skills youll be working on their internal system and Microsoft Office (mainly Outlook and Excel).
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you havent received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please dont be despondent and feel free to apply to future job adverts.
