Customer Advisor

Customer Advisor (Technology)

Northampton

Temp to Permanent

37.50 hours per week

25,000+ (& company bonus)

Are you experienced in providing exceptional B2B/B2C customer service?

Would you enjoy providing technical solutions to customers?

If this sounds like you, I have the perfect opportunity for you!

This company offers software and hardware solutions to people and companies that have employees with visual impairments. This role is purely advisory and not a hard selling role and you will be joining a company that is growing due to winning new contracts.

Duties and responsibilities for the Customer Advisor:

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
• Consult with customers with regards to the correct product for them.
• Liaise with warehouse, transport, and engineering to ensure lead times are met.

Skills and experience required for the Customer Advisor:

• Previous experience of customer service/sales coordination/administration.
• An inquisitive mind and passion for learning about technical components.
• Excellent customer care skills.
• High level of listening skills and empathy
• Confidence and experience to develop the role and make it your own.
• Proficient in Microsoft Office: Word, Excel.

Impact Recruitment Services are acting as an employment agency on behalf of our client.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

All responses will be managed in line with the new GDPR regulations.