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An excellent opportunity for a Customer Engagement Representative to join a leading training provider, known for their innovative and professional approach.
A role which is committed to delivering exceptional service and maintaining strong relationships with clients.A full-time office-based role based near Irthlingborough, this is a temporary to permanent role.
Monday to Friday 8.30am and 5.30pm and a 5pm finish on a Friday! The salary is £24,000pa.
Key Responsibilities:
- Manage training enquiries and booking requests from a designated group of accounts.
- Proactively contact allocated accounts to increase bookings for both open and dedicated training courses.
- Respond to all enquiries professionally and within agreed timescales via telephone, email, or other tools as required.
- Provide advice and guidance on our training portfolio and related industry certification schemes.
- Support the management of training records and matrices for clients subscribing to a managed training service.
- Adapt standard processes to meet individual client needs.
- Ensure customer satisfaction to drive repeat and expansion business.
- Promote new products and services to the account base if suitable.
- Identify customer training requirements, generate quotes, and process bookings as necessary.
- Support the Customer Engagement function with relevant duties during peak workload times.
Candidate Profile:
- A background in customer service
- Excellent communication skills, both written and verbal.
- Ability to build and maintain strong client relationships.
- Proactive approach with the ability to work independently and as part of a team.
To be considered for this position you will need to be available immediately to start a new role.
