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- Location: Northampton
- Job Type: Full-time, Permanent
We are seeking energetic and motivated people to enhance our customer services team. This role is ideal for those who are keen to develop their skills in a dynamic environment and contribute to high-level customer service delivery.
Day-to-day of the role:- Answering account holder query calls and providing basic support.
- Responding to email queries using the ticketing system.
- Processing account holder applications and providing sales advice to new and existing account holders.
- Raising credit and debit invoices and making adjustments to accounts.
- Working closely with the Management and Sales Teams to ensure a seamless service experience for all stakeholders.
- Excellent verbal and written communication skills.
- Strong computer and IT literacy.
- Good attention to detail and highly organised.
- Ability to prioritise effectively in a fast-paced environment.
- Personable and capable of working effectively in a team.
- No prior industry-specific knowledge required; comprehensive training will be provided.
To apply for the Customer Service Administrator position, please submit your CV and a cover letter detailing your interest and relevant experience.
