Customer Service Advisor

Join us as a Customer Service Advisor at our Head Office earning a salary of £25,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.

We are also offering the Customer Service Advisor

• Great staff discount (following probation);
• 29 days holiday per year (including bank holidays);
• Free on-site car parking;
• Paid lunch break;
• Personal use of in-store equipment after hours.

We are looking for a Customer Service Advisor at Fitness Superstore, who will provide high standards of customer service by:

• Offering excellent service to our customers both internally and externally;
• Taking inbound and making outbound telephone calls to customers providing support and information regarding their order status;
• Order processing;
• Liaising with other departments and with 3rd party companies;
• Handling and resolving customer complaints;
• Communication and coordination with internal departments;
• Liaising with our internal installation teams and 3rd party field-based installers;
• Using our IT systems for routing orders, monitoring the work done by our teams, as well as monitoring vehicle maintenance schedules etc;
• Working Monday to Friday 09:00 17:00.Potentially a need to work the occasion weekend.

The successful Customer Service Advisor will have

• Great communication skills and have previously dealt with customer queries whether face to face or over the phone;
• The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously;
• The ability to be a team player;
• Excellent attention to detail;
• Computer literate skills including excel, word and outlook;
• Strong interpersonal skills, adaptability and flexibility when required;
• The ability to prioritise and manage time effectively in a fast-paced environment;
• A professional and friendly telephone manner;
• Ideally experience of routing and scheduling, however, training will be given;
• Ideally experience of working in a Logistics Department, however, training will be given.

Founded in 1994, Fitness Superstore are the UKs leading Fitness Equipment Specialist. As a destination store business, our customers travel to our nationwide stores to try our huge range of equipment before they buy, get some top training advice, and design their dream home gyms.

We are rated as excellent on Trust Pilot so please apply if you are excellent too!