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- Assist and manage incoming calls and answering any customer queries
- Coordinate equipment orders to be delivered, installed and collected
- Analyse orders by checking, identifying and reporting any errors made via online orders
- Provide telephone and email advice to clinical/social care staff to support effective TEC prescription
- Provide general administration that supports daily activities and duties
- Assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained
- Work with people experiencing different vulnerabilities.
- Experience in a similar, busy and fast paced customer service environment
- Relevant telephone-based customer service experience is preferred
- Good attention to detail and accuracy
- Previous experience of administration, order processing and scheduling of workloads
- Professional and confident manner via telephone and email
- Previous stock management experience would be advantageous but is not essential
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
