Customer Support Team Leader - Full Time

Customer Support Team Leader

Working with our highly prestigious client based in Northampton, we are currently seeking a Customer Support Team Leader. As the Customer Support Team Leader, you will have proven experience in customer service and/or sales in order to meet customer expectations and anticipate their needs. A highly effective motivator, you will ideally already have some leadership and performance management experience with a positive working attitude. You will be someone who is driven by achieving targets, like to use your own initiative to deliver outstanding service to the customer, and have excellent phone, organisational and preparation skills, coupled with a genuine passion for attention to detail.Ability and willingness to make outbound prospecting calls in order to build customer relationships and create repeat business. We're looking for someone who can multi-task and prioritise their workload and demonstrate a willingness to learn and keep up-to-date with complex/ technical product information.Your duties will include:• To support the Customer Enquiry Manager in motivating the team and maintaining standards and targets• To guide and support the customer in their buying cycle process, providing timely information and follow up, in accordance with the company’s defined customer journey.• To identify buying signals, and to offer and make appointments for the Sales team to follow up.• To deliver an exciting and exceptional customer sales experience throughout.• Monitor the speed of the team in answering incoming calls and responding to digital leads, encourage improvement and report any concerns to the Customer Enquiry Manager• Take the lead in ensuring outbound prospecting is completed in a timely manor each day• Support the team by celebrating appointment targets being hit and sales being made, equally acknowledge when the team is behind target and motivate the team to improve along side the Customer Enquiry Manager• To develop your skills and product knowledge through active engagement with training, and to build real empathy with the brand.• To communicate effectively with the Sales and Retail Managers, and the Sales Teams.