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Role: 3rd Line Support Engineer
Salary: 45,000 - 55,000 per annum, plus company benefits
Location: Northampton (on-site working)
As an accomplished 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly.
You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client is looking for a generalist, and a good all-rounder who has supported a wide range of technologies in different capacities (rather than a specialist who has focused on one area).
Skills & experience required -
- Excellent 3rd line IT support experience
- All round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server
- Good knowledge of Windows desktop operating systems
- Good knowledge and experience with supporting Dell and HP server / blade hardware
- Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous
- Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous
Please be aware that this role will be on-site during your probation period, and will then move to a hybrid working model thereafter. It is vital that you are local to the Northampton area due to the requirement of being onsite.
If you would like to join a rapidly growing tech solutions business and take your IT Support career to the next level - please submit your application to Jackie Dean at Jumar for consideration.
Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce
