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Deputy General Manager (operations) - Sports and Leisure Management - Northolt, West London
£35,000-£38,000+ development
We are looking for a Deputy General Manager to oversee all things service and operational in one of the busiest and most diverse sports, fitness and leisure clubs in Northolt, West London.
In addition to being responsible for driving a culture of operational and service excellence, as Deputy General Manager you will deputise for the General Manager in their absence, and this overarching experience will accelerate your development if you are hoping to manage a big site in the future.
Key Responsibilities:
- Lead, coach, develop and inspire the Duty Management, cleaning, maintenance and lifeguard teams as well as influencing team member across all departments to be the best they can be every day.
- Take responsibility for health and safety, maintenance cleaning and day-to-day operations to ensure the highest standards are always maintained.
- Deal with customer queries and ensure customers have a fantastic customer experience.
- Collaborate with all departments to instil a culture of service and operational excellence and potentially manage more departments in the futiure.
- Deputise for the General Manager in their absence.
We would love to hear from candidates with the following experience and attributes:
- Highly dynamic, empowering leader with an obsession for high standards and service.
- Comprehensive experience in health and safety and multi-faceted venue operations.
- Experience in managing multiple departments and large teams.
- Fitness, sports or leisure management industry experience as a Club Manager, Centre Manager or Deputy General Manager looking to join and progress with a bigger organisation or an exceptional Operations Manager or Head of department ready for the next step.
- Ideally experience in swimming pool operations although training can be provided.
- Live within an easy commute of Northolt West London for a variety of shifts.
For more information, please click apply and we will be in contact with you promptly if you have the right level of experience.
