Administrative Assistant

Morson Talent

Posted 3 hours ago, valid for 21 days

Norwich, Norfolk NR1 3FS, England

£17 per hour

Full Time

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Sonic Summary

The position involves reconciling tenant accounts and addressing tenant queries, particularly focusing on unmatched cash and credit notes.
Candidates should have experience in collecting outstanding charges and providing accurate arrears reports.
The role requires proactive communication with tenants via telephone, email, or letter to recover outstanding sums and achieve collection targets.
The salary for this position is competitive, and candidates are expected to have a minimum of 2 years of relevant experience.
Additional responsibilities include updating tenant contacts and liaising with the treasury team to minimize unallocated cash.

Responsibilities will include:

Reconciliation of tenant accounts and resolving tenant queries with a specific focus on clearing unmatched cash and credit notes.
To collect any outstanding charges from tenants.
Provision of accurate arrears reports.
Chase tenants by telephone, email, or letter to recover outstanding sums.
Achievement of client collection statistics targets.
Update tenant contacts on system.
Liaise with treasury team over allocation of funds.
Assist treasury team to ensure unallocated cash kept to a minimum.
Work within the best practice guidelines to ensure a common and consistent approach is used across the company.
Any other duties necessary to assist with the running of the various portfolios within the team.

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