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Norwich
Call centre supervisor
Customer Service Manager

Customer Service Manager

Reed

Posted 5 days ago, valid for 12 days

Norwich, Norfolk NR8 6PW, England

£30,000 - £36,000 per annum

Part Time

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Sonic Summary

A Part Time Customer Service Manager position is available in Dereham, requiring 3 days of work per week.
The working hours are Monday and Thursday from 09:30 to 17:30, and Friday from 10:00 to 18:00, with a 1-hour lunch break each day.
The role involves managing a team of 11 in a call center, overseeing customer queries, and supporting the Operations Manager.
Candidates should have excellent communication skills, a good understanding of call centers, and experience with data analysis and MS Office.
The salary is competitive, and the company offers great benefits including free parking on site, with prior experience in a similar role preferred.

We are recruiting for an excellent opportunity for a Part Time Customer Service Manager based with our client in Dereham.

This role will be covering 3 days per week, Monday - 09:30 - 17:30 - 1hr lunch, Thursday - 09:30 - 17:30 - 1hr Lunch, Friday 10:00 - 18:00 - 1hr lunch.

It will be managing a team of 11 in a call centre environment. The role will be overseeing the team in managing customer queries and supporting the Operations Manager. Promoting best practice and actively managing the day-to-day floor operations.

If you are an excellent communicator with good working knowledge of call centres and customer services, can analyse data, and are a competent user of MS Office, we would love to hear from you.

The company offers great benefits and free parking on site.

Please apply with your up to date CV.

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