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R13 are currently partnering with a leading digital tech company based on the outskirts of Norwich in their search for a Client Delivery Executive. Supporting a portfolio of accounts and being the first point of contact for all service-related queries, your core duties will be to develop and maintain strong client relationships with your account base, whilst delivering a strong service.
Based in the outskirts of Norwich, this is a full time, permanent position working 37.5 hour a week, Monday to Friday 9am – 5.30pm, and is offering a salary of £26,500 plus bonus (c£38,500 OTE).
The company
This globally recognised business works with some of the biggest brands in the world, providing technologically advanced content solutions, particularly within the e-commerce sector. With teams across the globe, they foster an ambitious and supportive team, with a fast-paced and challenging working environment, encouraging each individual’s personal and professional growth.
The benefits
23 days annual leave, plus bank holiday (increasing with years of service), free onsite parking, pension scheme, company laptop, hybrid working options, and additional bonus available.
The day to day
- Delivering exceptional customer service to all contacts within your account base and delivering on revenue targets.
- Providing specialist product knowledge to your client base, including systems training.
- Responding to queries within agrees SLA’s, ensuring the best outcome is achieved.
- Ownership of queries, following up with colleagues to provide solutions.
- Cross-selling and up-selling non-core services
- Proactively engaging with clients to generate forecasts, producing reports to management.
- Identifying account activity to ensure appropriate revenue/growth is achieved.
- Preparing renewal documentation for annual services and charges, and maintaining accurate
- Ad-hoc duties as required.
You will have/be:
- Experience of working in a customer service/ account management-related role in a commercial environment.
- Strong relationship building skills and confidence communicating verbally and in writing.
- Ability to manage multiple tasks, prioritising duties to deliver against targets and deadlines.
- Comprehensive working knowledge of Microsoft Excel, Word and Outlook.
- An enthusiastic and self-motivated attitude with capability to work on your own initiative.
- Capability to work effectively in a fast-paced, high-pressured environment.
- Interest in developing knowledge of the eCommerce industry.
How to apply:
To hear more details about this fantastic opportunity please email your CV to Rosie Branford – Senior Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
