Call Handler

Reed

Posted a day ago, valid for 21 minutes

Norwich, Norfolk NR8 6PW, England

£11.44 per hour

Part Time

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Customer Service Call Handler

Job Type: Full-time, Temporary
Location: City-based (specific location to be provided by employer)
Salary: £11.44 per hour
Working Hours: Shift pattern, including 2 in 4 weekends with compensatory days off midweek, 5 out of seven shifts.

We are seeking a resilient, professional, and empathetic Customer Service Call Handler to join our city-based client’s team from Wednesday 2nd October to approximately 3rd November. This role requires a candidate who can handle sensitive calls with care and provide exceptional service to all customers, ensuring that all contact information and personal data is entered correctly.

Day to Day of the Role:

Handle incoming calls and provide a high level of customer service.
Address customer inquiries and concerns with empathy and professionalism.
Maintain accurate records of customer interactions and transactions.
Work collaboratively with the team to meet and exceed service standards.
Adhere to the shift pattern, including working 2 in 4 weekends, with two days off during the week.

Required Skills & Qualifications:

Previous experience in a call centre or customer service role is ideal.
Strong communication skills and the ability to handle sensitive situations with empathy.
Resilience and professionalism in dealing with a variety of calls.
Ability to work effectively both independently and as part of a team.
Flexibility to work on a shift basis, including occasional weekends across the month.
Excellent Admin experience and excellent attention to details on inputting data.

Benefits:

Competitive hourly rate, £11.44 per hour.
Structured shift pattern allowing for a balanced work-life schedule.
Supportive team environment.
Temporary role with the potential for extension.

To apply for this Customer Service Call Handler position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. For more information about the client or the role, please contact the Norwich office of Reed and ask for Steph Thompson. You can also connect with Steph Thompson on LinkedIn for further details.

Please note that the specific location within the city will be provided by the employer upon contact.