Job Title: Customer Service Representative
Location: Norwich
Salary: Competitive and free parking
Our client are a leading global machinery manufacturer based in Norwich and are looking for a Customer Service Representative for a 6 month contact, this is based on 38 hours per week.
Key Duties and Responsibilities
Essential Duties and Responsibilities include but are not limited to the following as other duties may be assigned:
Validate and process label artwork requests
Accurate Item Master file creation and maintenance
Label order life cycle facilitation; internal and external communication
Label administration support to our agents and Partners
Initiate and/or modify customer set-up data through agreed-upon process ensuring accurate Customer Master file management
Ensures the day to day operational objectives of the department are prioritised
Adherence to and compliance with ISO 9001:2015 processes and work instructions
Actively contribute to achieving departmental objectives, metrics and targets in support of the Corporate Strategic Goals and in line with the Department Business plan.
Raise Credit Notes when required
Use the CRM to communicate pertinent customer interactions to the Sales team
Use the Business Information tool(s) for reporting requirements
Key Accountabilities
This position serves as our day-to-day intermediary with its customers in label order administration. Professionally facilitating the label order and lite cycle process, the Customer Service Representative provides customer support from order inception through shipment. The team member is a customer advocate to the organisation and in addition to label order entry fields customer queries and issues that may arise.
Personnel Attributes
Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form
A keen eye for detail and accuracy
Driven and self-motivated
Excellent telephone / email manner
Demonstrate an ability and willingness to adapt to new tasks and responsibilities as reasonably requested
Works efficiently and harmoniously with others
Back to searchCustomer Service Representative
Technique Recruitment Solutions
Posted 2 hours ago, valid for 17 days
Norwich, Norfolk NR1 3FS, England
£22,000 - £26,400 per annum
Full Time
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Sonic Summary
- The job title is Customer Service Representative located in Norwich with a competitive salary and free parking.
- This position is a 6-month contract requiring 38 hours of work per week.
- Candidates should have a keen eye for detail, excellent communication skills, and the ability to adapt to new tasks.
- The role involves managing label order administration, customer queries, and ensuring compliance with ISO 9001:2015 processes.
- While the job description does not specify a required number of years of experience, relevant experience in customer service is likely preferred.
