Service Advisor

the role.

Join a dynamic automotive team in Norwich as a Service Advisor.

• Communicate with clients about vehicle problems, insurance questions, and warranty issues
• Maintain positive relationships with clients to ensure repeat and return customers
• Answer customer questions about services, including when to expect vehicle repairs
• Ensure customer vehicle is finished on time
• Use all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
• Communicate with technicians about vehicle statuses
• Relay for clients when communicating vehicle problems and needs to repair department
• Liaise with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicate any time restrictions to customers in timely manner

why you should apply.

This position offers a competitive salary of 27,500 with an on-target figure of 33,000. There is a lovely environment here, nice team and customers and a full benefits package.

what were looking for.

We ideally need experience within a similar role and, of course, brilliant customer service skills and technical knowledge.
 

At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.

Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion.