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Customer Retention Advisor

Select Recruitment Specialists Ltd
Posted 3 days ago, valid for 22 days
Location

Norwich, Norfolk NR1 3FS, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

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Sonic Summary

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  • A Customer Retention Advisor position is available with a thriving business in Norwich, requiring proven experience in a B2B retention role.
  • The role offers a competitive base salary with uncapped OTE exceeding £40,000, along with a comprehensive pension and health plan.
  • Benefits include five weeks of holiday, a day off for your birthday, a holiday purchase scheme, and gym discounts.
  • The ideal candidate should possess exceptional communication skills, strong negotiation abilities, and the resilience to thrive in a target-driven environment.
  • Candidates with GCSE Maths and English grade 4 and above are preferred, and those interested should apply to Emma at Select Recruitment.
ARE YOU A RETENTION SUPERSTAR? I'm looking for a talented Customer Retention Advisor to joinmy client's thrivingbusiness in Norwich! Since 1993,they've been helping organisations to really achieve, making their businesses better every step of the way.

WHAT'S IN IT FOR YOU?
  • Competitive base salary, Uncapped OTE of 40,000+ (I mean it - the sky's the limit!)
  • Comprehensive pension and health plan
  • 5 weeks' holiday (excluding Bank Holidays)
  • Your birthday day off (because you deserve it!)
  • Holiday Purchase Scheme
  • Gym discounts
  • The chance to be part oftheir award-winning team
WHAT YOU'LL BE DOING
As their Customer Retention Advisor, you'll be the hero who keepstheir clients coming back for more! You'll:
  • Renew client contracts and build lasting relationships
  • Turn potential cancellations into renewals through your persuasive charm
  • Provide exceptional advice and guidance to clients
  • Gather valuable customer feedback to help us continuously improve
  • Meet (and exceed!) retention targets and KPIs
YOU'RE PERFECT FOR THIS ROLE IF YOU HAVE:
  • Proven experience in a B2B retention role, but B2C will certainly be considered
  • Exceptional communication skills (both written and verbal)
  • Strong negotiation and influencing abilities
  • The resilience to thrive in a target-driven environment
  • Great organisational skills with the ability to multi-task
  • Strong numerical skills and attention to detail
  • Problem-solving abilities and quick thinking
  • Computer literacy (Salesforce experience is a plus!)
  • GCSE Maths & English grade 4 and above
THEIRVALUES
My client is looking for someone who lives and breathes their core values:
  • Make it Happen
  • Never Settle
  • Choose Right
  • Smart with Heart
My clients growth plans are ambitious, and they are part of a successful private equity group.Their customer base has grown dramatically year on year, and their plans for the next five years will see HUGE growth and even more success.

Want to be part ofthis exciting journey? Apply today to Emma at Select Recruitment!

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

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