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Job Title: Aftersales Advisor
Location: Norwich
Hours: Monday to Friday, 8:00 AM - 6:00 PM (Alternate Saturdays, 8:00 AM - 1:00 PM)
Salary: Basic salary around 29,000 (dependent on experience) plus bonus
About the Role:
We are currently seeking an experienced Aftersales Advisor to join our team at our Norwich branch. This is a fantastic opportunity for someone with a background in a similar role who is passionate about delivering excellent customer service.
Key Responsibilities:
- Ensure all customer vehicles are repaired and serviced to manufacturer standards within agreed time frames
- Communicate effectively with customers regarding repairs, additional work required, and service updates, ensuring exceptional customer care
- Maintain thorough knowledge of the product range and competitor offerings
- Allocate jobs to Technicians according to skill set to maximise efficiency
- Ensure all service and repair paperwork is completed promptly and accurately
- Oversee vehicle care during the service process, ensuring cars are cleaned and valeted before customer handover
What We Offer:
- Continuous training to enhance your knowledge and skill set, supporting career progression
- Competitive salary with a bonus structure
- Pension scheme and life insurance
- Staff discounts and a 'recommend a friend' reward scheme
If you're an experienced Aftersales Advisor looking for your next opportunity, we'd love to hear from you!
How to Apply:
Please send your CV or get in touch for more information (phone number removed)
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
