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Technical Support Analyst - Junior/Mid Level

Ascent Sourcing Ltd
Posted 9 days ago, valid for 5 days
Location

Norwich, Norfolk NR5 0TX, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The client is seeking a Junior/Mid Level Technical Support Analyst for their Norwich/Oulton Broad location, offering a salary range of £25,000 to £35,000 plus travel expenses.
  • The ideal candidate should have experience in an Infrastructure Engineer role and possess a full clean driving license with their own transport for travel.
  • This position requires on-site work with no hybrid or remote options available, and is suitable for those who have recently graduated or started their IT careers.
  • Key responsibilities include maintaining IT infrastructure, implementing security practices, and collaborating with third-party vendors.
  • The role involves troubleshooting network issues, cabling, and hardware/software server setup, with additional training provided as needed.
Technical Support Analyst - Junior/Mid LevelLocation: Norwich/Oulton Broad

Salary: £25,000 - £35,000 + travel expenses

This is a new role created by our client, they are looking for an experienced mid-level Technical Support Analyst who • Full clean driving licence and own transport for travel between Norwich and occasionally Oulton Broad.• Fully on-site (No hybrid or remote options)Are you an experienced Junior/Mid Level Infrastructure Engineer looking for your next challenge? We're recruiting on behalf of a leading software logistics company that is seeking a skilled professional to support and enhance its IT infrastructure.

You will have recently worked in small companies, if you have worked in large multi-nationals this role would probably not suit you. It is expected that this would be your second job after graduating or starting your career in IT.The Role:As an Infrastructure Engineer, you'll play a key role in maintaining and improving the company's IT systems, ensuring high availability, security, and performance across the business. You'll work on a mix of BAU and project-based tasks, from troubleshooting network issues to implementing new technologies that drive operational efficiency. This is a varied and hands on role that will require cabling and wiring as well as hardware and software server setup. Additional training will be given by the Director when needed.Key Responsibilities:• Maintain IT infrastructure, including servers, networks, and cloud-based systems.• Support operations by ensuring minimal downtime and high system reliability.• Implement security best practices to protect company data and assets.• Work on infrastructure upgrades and improvement projects.• Provide technical support and guidance to internal teams.• Cabling and wiring• Collaborate with third-party vendors and service providers.What We're Looking For• Experience in an Infrastructure Engineer or similar role.• Knowledge of Windows, networking (LAN/WAN, VPNs).• Server installation and maintenance.• Experience in a cabling and wiring.• Ability to troubleshoot complex IT issues and provide effective solutions.• Strong communication skills and a proactive mindset.If you're looking for an exciting opportunity to be part of a growing software company with a strong focus on IT infrastructure, we'd love to hear from you!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.