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1st Line IT Support
Permanent
Norwich (Hybrid)
£25,000 - £29,000 (DOE)
1st Line IT Support Technician needed for a hybrid remote permanent position based near Norwich (Norfolk). Start ASAP ideally Jan/Feb 2025.
A chance to join an established + growing IT services business. Previous IT Service Desk / Helpdesk experience strongly preferred.
Key skills, experience + tasks include:
- 1st line technical support for Windows / Microsoft technical environments.
- Logging calls, troubleshooting, diagnosis + IT problem resolution to 1st line level.
- Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs.
- Full UK Driving licence and own transport preferred.
- Experience of IT Services / Managed Services / Outsourced businesses would be a bonus.
- Technical Environment: Windows, AD, O365, desktop PCs, laptops, mobile devices, DNS/DCHP, VPNs, firewalls, Macs, Linux, web hosting, IP phone systems.
- Benefits: £25k-29k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!
