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2nd Line Service Desk Engineer
Location: Norwich
Are you a skilled IT support professional looking for your next challenge in a dynamic and professional environment?
We are hiring on behalf of our client, a leading UK law firm, for a 2nd Line Service Desk Engineer to join their IT team in Norwich.
The Role
- Provide 2nd line technical support via phone, email, and in-person.
- Diagnose and resolve hardware/software issues (Windows 10/11, Microsoft 365, iManage, iOS).
- Act as an escalation point for the 1st Line Service Desk team.
- Manage endpoint devices using SCCM, Intune, and other tools.
- Ensure compliance, software updates, and liaise with third-party vendors.
- Train and support end-users to enhance their IT experience.
What You Need
- Proven 2nd Line IT support experience, ideally in a professional setting.
- Strong knowledge of Windows OS, Microsoft 365, and troubleshooting skills.
- Customer-focused with the ability to explain technical solutions clearly.
Why Apply?
Join a respected UK law firm with excellent career growth opportunities.The role offers hybrid working - 3 days per week in the office, giving you great work/life balance. Be part of a collaborative and innovative IT team.
Apply now and take your IT career to the next level!
