Operations Director

Operations Director Role:

Our client a dynamic company specialising in FMCG, committed to excellence and continuous improvement are seeking an Operations Director to join their team to oversee operational performance, drive financial success, and support strategic decision-making to foster business growth and profitability.

Operations Management:

• Warehouse Management: Oversee the operations of warehouses in both the UK and the Netherlands, ensuring optimal inventory management, order fulfilment, and logistics.
• Supply Chain Optimisation: Develop and implement strategies to optimize the supply chain, reduce costs, and improve efficiency.
• Process Improvement: Identify opportunities for process improvements and implement best practices to enhance operational efficiency.
• Vendor and Supplier Relations: Manage relationships with key vendors and suppliers to ensure reliable supply and cost-effective procurement.
• Compliance: Ensure all operations comply with relevant regulations and standards in both the UK and the Netherlands.
• Quality Control: Establish and maintain robust quality control processes for our dancewear products.

Strategic Leadership:

• Business Strategy: Collaborate with the executive team to develop and implement business strategies that drive growth and profitability.
• Performance Monitoring: Establish key performance indicators (KPIs) to monitor operational and financial performance, making data-driven decisions to improve outcomes.
• Team Leadership: Lead and mentor the operations team, fostering a culture of excellence, collaboration, and continuous improvement.
• Risk Management: Identify and mitigate operational and financial risks, ensuring the stability and sustainability of the business.

IT & Systems:

• ERP System Management: Lead the complete implementation and optimization of Sage X3 across all operational areas, ensuring system stability and integration with all endpoints.

Human Resources:

• HR Oversight: Serve as the official Human Resources representative for the Norwich office, ensuring compliance at all levels, conflict resolution, and oversight of vacation and sickness policies.

Qualifications:

• Proven experience as an Operations Director or similar senior role in a manufacturing or retail environment.
• Extensive experience with Sage X3 ERP system implementation and management (required).
• Strong background in supply chain management, logistics, and warehousing.
• Experience in quality control processes
• Solid understanding of HR functions and best practices.
• Strong leadership and team management abilities.
• Bachelor’s degree in Business Administration, Operations Management, or related field.

Desired Outcomes: In the first 1-2 years, we expect the Operations Director to:

• Successfully complete the Sage X3 implementation, fully leveraging its capabilities across all operational areas.
• Significantly reduce manual processes, increasing overall operational efficiency.
• Optimize our supply chain and logistics to improve lead times and reduce costs.
• Enhance our quality control processes to maintain high product standards.
• Develop and implement metrics to track and improve operational performance.

How to Apply: If you’re an experienced operations professional with a track record of driving efficiency and implementing ERP systems, we want to hear from you.

Please send your CV to or call Michelle Topley on alternatively apply online.