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- Annual Salary: £48,000
- Location: Norwich
- Job Type: Full-time, Permanent
We are seeking a Technical Manager to lead our technical team at our brand-new snacks site. This pivotal role involves driving and achieving the highest quality standards of our world-class products through effective team management. The Technical Manager will ensure factory compliance with legal requirements, food safety, HACCP, housekeeping, and customer expectations, fostering a culture of continuous improvement and exceeding customer expectations across the business.
Day-to-day of the role:- Collaborate daily with the Head of Manufacturing to maintain workflow and productivity.
- Lead customer complaint trending; analyse and ensure proactive escalation and implementation of identified actions.
- Oversee daily technical operations, including taste panels and RAG documents.
- Maintain the HACCP food safety plans and Quality Management System (QMS) in line with company and customer requirements.
- Prepare daily product quality reports for the Senior Management Team.
- Organize and conduct traceability and product recall/withdrawal testing.
- Manage, mentor, and develop the technical and hygiene teams, conduct performance reviews, and promote a continuous improvement culture.
- Update internal and external technical specifications as required.
- Ensure site technical governance to achieve audit compliance and direct ownership of site visits.
- Maintain consistent audit readiness and drive the quality culture across site teams.
- Conduct cross-site QMS auditing and cover for the Head of Technical during absences.
- Ensure a safe working environment.
- Previous experience in a Technical Manager or Quality Manager role.
- Strong knowledge of BRC or similar audits and customer-facing roles.
- Proficient in quality assurance and control principles.
- Experienced in managing people and building strong relationships with operational teams.
- Internal auditor trained with HACCP experience.
- Confident communicator across all business levels, adept in handling audits and interacting with visitors.
- Committed to continuous improvement with a good sense of humour and team player attitude.
- High level of personal accountability, organised, and detail oriented.
- Quality and Technical champion within the business.
- Understanding of Equality, Diversity & Inclusion in the workplace.
- 5% pension scheme.
- Private health policy with family inclusion options.
- Life insurance and Group Personal Accident insurance.
- 25 days holiday plus Bank and Public holidays.
- Charitable Giving Day.
- Free on-site car parking.
- Cycle to Work scheme.
- Access to health benefits including 24/7 GP appointments.
Apply today and a specialist consultant will be in touch
