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Overview of role
To assist the project managers to efficiently and accurately process orders through our internal procedures, systems and software. Focusing on the highest level of accuracy and customer service.Duties & Responsibilities
- Process orders through our internal software and generate customer documentation.
- Contacting internal and external customers
- Ensuring projects are kept on track to quoted customer timelines
- Checking the accuracy of internal and external orders
- Creating purchase orders
- Providing feedback to the technical department on errors or improvements to the software
- Checking the accuracy of drawings and internal order information
- Providing regular updates to customers
- Completing administrative tasks relating to orders
- Maintaining and updating customer databases
- Working with Microsoft packages
- Understanding the core products and knowledge of each system.
Skills
Essential
- Excellent customer relations for both internal and external customers
- Excellent attention to detail
- A 'can-do' attitude
- Excellent communication skills
Experience
Essential
- Knowledge of Microsoft packages
Desirable
- Experience in an administrative role is desirable but not essential
- Experience within the glazing industry
Personal Attributes
Essential
- Driven
- Willingness to learn
- Motivated
- Resilient
- Strong interpersonal skills
- Friendly and approachable
- Methodical in your approach to work
- Ability to prioritise
- Team player
Qualifications
- GCSE (or equivalent) Maths and English
